Client Testimonials


It is only when you make a claim on your insurance policy that you really measure the value of it. We are very proud that our policies and services not only meet the needs of our customers but by enlarge exceed our customers’ expectations:


 "A Big Thank You to Alexander Swan…..not just once, but twice, in less than one year.

I am sending this email to let you and everyone else at Alexander Swan how pleased we are at Matt Smith Window Cleaning to have had your invaluable help, not just once, but twice in less than one year.

The fantastic thing that has been achieved both times is the peace of mind it has provided by allowing us to continue trading.

Without your services I may have been able to survive this once in a year, but twice I am not so sure.

You just don’t realise how long these things can take unless you’ve experienced them yourself.
But if not for you, not only would we have lost valuable turnover, I am sure we would have lost valuable customers as well.

As we are well aware people don’t wait forever and if we can’t do what we do inevitably someone else soon will. As it turns out we have lost very little. In the grand scheme of things you could say nothing.  For myself I have found your insurance policy has certainly paid for itself this year. That “priceless feeling” of being able to do, as opposed to that “frustrating feeling” of not being able to do, has made life for all concerned much brighter.

This includes my staff and their families, and in all that goes with losing a household income. My own family who may have ended up in a similar situation. Myself from feeling foolish all from trying to save a bob or two.

Imagining all that could have been but has been prevented.
I will admit in the past I have scratched my head from time to time as to whether it was all worthwhile, not having made any claims. Rest assured I no longer think that in the slightest.

Having experienced the loss of a works vehicle twice now I cannot stress what a vital service this has proven to be and the peace of mind it has given me.

So again, a big THANK YOU to you and all the team at Alexander Swan for all of your help." 

Kind regards

Matt Smith T/as

Matt Smith Window Cleaning



"A big thank you to Alexander Swan Insurance:

I found out about Alexander Swan Insurance when judging the Window Cleaning Innovation Awards at Windex 2010. They are insurance brokers that have the provisions to supply a courtesy vehicle fitted with an Ionic System following and accident or theft allowing any window cleaner to get back to work with minimum impact on their business.

My insurance renewal quote ranked very competitively within the market considering the extra level of cover provided by this boutique broker which includes comprehensive insurance for my van, and cover for my WFP System and Poles including fire, theft, accidental and malicious damage.

After many years in the industry, I have never been in the position where I find myself unable to work due to accidental damage on my van. However, only a few months after taking out the policy with Alexander Swan, a lorry reversed into the front of my vehicle and it was declared non roadworthy. After consultation with Alexander Swan, a courtesy vehicle complete with the Ionic Thermopure 600L system was dispatched and on my drive the following morning. This kept my business running with minimal disruption and an insurance policy deemed value and service for money.

I would personally like to thank Sarah and her team for all their help."

Bryan Dolby
Bryan Dolby Windows
Member No: 4404
Federation of Window Cleaners



"Excellent Claims Service

I am writing to say a big thank you for all the help you have given me over these last two weeks by supplying an excellent service firstly with Zurich insurance who were very helpful with my claim over the telephone, they sorted things out very quickly with no hassle or quibbling.

Secondly and equally just as important what a brilliant idea to supply a van complete with a reach and wash system fitted , and the bonus of Thermopure for pure hot water ,having the benefit of the van saved me a lot of hassle not to mention lost revenue , I must say I was sorry to see it go. But every cloud has
a silver lining, and I am now fully committed to purchasing a Thermopure system as soon as possible.

Once again thank you for a superb service that has been very much appreciated."

Philip Jeffery



"I have been a client of Alexander Swan for in excess of three years. I have always found this company to be extremely efficient, polite and friendly. Their staff are second to none.
Their staff are a bright and pleasant team who know exactly what they are talking about and the company have never let me down. I can highly recommend them"

Steve Hazel
S & P Services



"Alexander Swan have been extremely helpful during our claim and now that they can offer me a Reach & Wash fitted van I have complete peace of mind."

Jamie Preston
Crystal Clear Cleaning Services


 

"To Sarah and your team,

We just wanted to say “thank you” for the way you looked after us during our claim. You were extremely professional in the way you dealt with us. We thank you for all the time spent in this matter and look forward to renewing our policies with you next year.

Should we get the opportunity we will have no hesitation in recommending your company to others.

Take care & kindest regards,"

Steve & Maggie Kelly T/As C
More Window Cleaning


 

"Dear Sarah & Garth

Thank you for everything you have done for us in the last two months.

Best Wishes," 

Jane and John Carty T/as

Pure Finish


 

"Dear Sarah

Many thanks for all your hard work, you have helped us out enormously. You have definitely proven a point that not all insurance is the same.

I look forward to a hassle free insurance future with Alexander Swan. 

Kind regards," 

Richard Slade T/as

Out of Reach Window Cleaning


"I just wanted to let you know how much I have appreciated your support, efficiency and

empathy throughout our recent 'trauma'. Yours has been customer service at its very best

and I'm really grateful"

Jo Cummings
Malmesbury


 

  

Results of Claims Questionnaires

Client Name:    Mrs J Fenton of Time Services UK Ltd 
Policy Type:   Commercial Vehicle
Claim:   Road Traffic Accident
Client Claim Rating:     Outstanding
Client Comments:     "Very efficient and helpful.  I have been extremely
 satisfied with Alexander Swan."

Client Name:    Mr Simon Buitenhuis t/as Clean View Window Cleaners
Policy Type:  Commercial Vehicle 
Claim:   Road Traffic Accident 
Client Claim Rating:   Outstanding 
Client Comments:  "Alexander Swan were brilliant in handling my claim." 

Client Name:  Bob Newnham
Policy Type:   Home Insurance 
Claim:   Escape of Water Claim 
Client Claim Rating:   Oustanding 
Client Comments:  "Excellent service and response as always.  I would
 highly recommend your services." 

Client Name:  Mr J Forrest
Policy Type:  Home Insurance
Claim:  Accidental Damage
Client Claim Rating:   Outstanding
Client Comments:  "Very pleasant broker, very well mannered and
 helpful."

Client Name:  Claire Marshall
Policy Type:  Home Insurance 
Claim:   Escape of Water 
Client Claim Rating:   Outstanding 
Client Comments:  "Alexander Swan (Garth) did everything in his
 power to make it easier for me.  I could not have
 had a better service from Alexander Swan -
 Garth was fantastic!"

Client Name:  Greta Richmond
Policy Type:   Home Insurance 
Claim:  Accidental Damage to Laptop 
Client Claim Rating:  Outstanding 
Client Comments:  Settled much quicker than expected.  Thank you
 for being so helpful and efficient."